常见问题
按关键字、产品或类别搜索我们的常见问题。如需其他协助，请致电或通过我们的疑难解答表格提交您的问题。
What should I do if I have a problem or question about my BioTek equipment?
Before calling or e-mailing to our Technical Assistance Center (TAC@biotek.com), please collect the following information:
- Serial number of the instrument. It is stamped onto a metal tag located either on the side or the back of most instruments (on the front inside door of the FLx800). The serial number will allow us to see exactly what instrument you have and with what options. We can also look up the instrument’s history, warranty and service contract information.
- If you use a computer to drive the instrument: operating system , type and version of BioTek's software (can be found in the software menu, in the ''About...'' sub-menu).
- Exact error codes you are experiencing and when they occur (upon startup, when you start a run, etc.).
